Policy

Privacy Policy

At First Digital Media Ltd we are committed to protecting your privacy and maintaining the security of any personal information you provide us with. This statement outlines how we ensure this and how we comply with legislation on data protection.

This Privacy Policy will explain any areas of our website which may affect your privacy and personal details, how they are processed, collected, managed, and stored, and how your rights under the new GDPR (General Data Protection Regulations) are protected.

In this Privacy Policy ‘we’, ‘our’, or ‘us’ refer to First Digital Media Ltd.

1: INFORMATION WE COLLECT

We may collect personal information from you in order to fulfil your service requests. This includes email addresses, personal name, business name, IP address, postal address, and contact numbers. We may also combine information provided with publicly available information such as your businesses name.

Any personal information used is for the operation and fulfilment of a service requested by you. We may use this information to contact you about products, services, and promotions. If you do not wish to receive this communication, an opt-out URL will be attached to every email that is sent.

Under the Data Protection Act 1998 and the General Data Protection Regulations 2018, you have the right to review any personal information provided to us at any time. This includes reviewing for correctness, requesting correction of errors, that information cannot be used to contact you, that information be deleted from our records, and to opt-out of communication.

We do not store credit card details, nor do we sell, rent or share customer details with any third party for commercial reasons.

2: KEEPING YOUR INFORMATION SECURE

Our servers are protected using HTTPS and SSL technology. Any data provided by you to us will be as secure as it can be. Our staff are fully aware of their responsibilities regarding data under the Data Protection Act 1998 and the General Data Protection Regulation 2018.

If we ask an external organisation to provide a service for us we will always ensure that they have the appropriate security measures in place.

3: COOKIES

This website may use cookies to better the overall experience of our users. In accordance with legislation and where necessary, www.firstdigitalmedia.co.uk the user has the ability to accept and disable the use of cookies.

3.1: WHAT ARE COOKIES

Cookies are pieces of information which are sent from a website to your hard drive while you a viewing a site. These may be used by companies to provide a more personalised experience, for statistical purposes, or for advertisements. The use of cookies is standard practice across the internet and is undertaken by several websites.

Cookies could be either ‘persistent’ or ‘session’ cookies. A persistent cookie will be stored by a browser and remain valid until its set expiration date and can be deleted by the user prior to expiry. A session cookie expires at the end of the user session on a website once the browser has been closed.

As there are links to external sites, users are advised to be aware of the possible use of cookies. Where applicable and in accordance with legislation, these sites should use a cookie control system which allows the user to give explicit permission or deny the use of cookies.

3.2: WHAT WE USE COOKIES FOR

We may use cookies for a number of reasons including:

  1. To provide a more interactive and personal user experience
  2. For statistical purposes
  3. To show adverts that you may be interested in and control the number of times you see them

It is important to note that disabling cookies may have a negative impact on how a site runs.

3.3: COOKIES USED BY SERVICE PROVIDERS

Third-party companies that are providing a service for us or our website may use cookies and these may be stored on your computer when you visit our website, www.firstdigitalmedia.co.uk.

Google Analytics is used to analyse the use of our website. Information is gathered about website use via cookies and any information gathered is used to create reports about the use of our website. For more on Google’s privacy policy, see here.

3.4: COOKIE DISABLING

If you would like to disable the use of cookies when you visit a website you can do this from your internet browser. The links below provide instruction on how to do this. Once you click on an external link, First Digital Media Ltd’s Privacy Policy no longer applies.

Internet Explorer

Mozilla Firefox

Google Chrome

Apple Safari

4: ELECTRONIC NEWSLETTERS

When receiving newsletters, we require the following information:

  1. Your name
  2. Email address

An email address is necessary to receive our newsletter and any other communication from us. First Digital Media Ltd rely on a third-party service, Mail Chimp, to collect contact information and distribute our newsletters.

All newsletters contain an opt-out URL within them.

5: SOCIAL MEDIA PROFILES

First Digital Media Ltd have official profiles on social media channels. We advise our users to verify the legitimacy of any profile pertaining to be First Digital Media Ltd before interacting with them. Our social media profiles will never ask for user passwords or personal details.

If we provide a social media service for you then you are advised to read the Privacy Policy of that services. The social media businesses that we interact with include Facebook, Instagram, Twitter, and Pinterest.

6: EXTERNAL WEB LINKS

This website contains links to external websites. First Digital Media Ltd is not responsible for the privacy practices or the content on these sites. Our users are encouraged to be aware that when they leave www.firstdigitalmedia.co.uk they should read the privacy policy and spam policies of each website that collects personal data. This Privacy Policy applies only to the information collected by First Digital Media Ltd.

7: MARKETING TO CHILDREN

We do not knowingly collect personal information from children under the age of 16 for marketing purposes.

8: OPTING OUT

Customers always have an option to op-out after they have opted in to communication. All email communication from us contains an unsubscribe URL.

9: SPAM POLICY

At First Digital Media Ltd we are strongly against spam. We only contact our customers when they have requested to receive communication or there is a need to update you on information about services you have requested.

10. OUR DETAILS

This website is operated and owned by First Digital Media Ltd. We are a registered company in England and Wales under the company number 09081075. Our registered office address is:

First Digital Media Ltd

Lonsdale & Marsh, Storey House

White Cross Industrial Estate

South Road

Lancaster

Lancashire

LA1 4XQ

11. DATA PROTECTION OFFICER

Please direct any correspondence with regards to data protection to the following address:

Data Protection Officer

First Digital Media Ltd

Lonsdale & Marsh, Storey House

White Cross Industrial Estate

South Road

Lancaster

Lancashire

LA1 4XQ

12: OTHER PRIVACY NOTICES

We retain personal information for the period necessary to fulfil the services requested unless a longer retention period is permitted or required by law.

If you have any questions about our Privacy Policy please contact a member of our team.

We may revise our Privacy Policy from time to time. Any changes that occur will be posted on the Privacy Policy page of our website.

This latest revision comes as a result of our ongoing efforts to be transparent and to comply fully with new data protection regulations.

All changes will be effective immediately.

By continuing as a client with us you are bound to the revised Privacy Policy.

This Privacy Policy was last revised in May 2018.

Refund/Cancellation Policy

Customers may choose to cancel their account at any time. Customers submitting cancellation requests within the first 28 days of the account being activated will have their full payment refunded, minus any exempted add-ons or other non-refundable charges.

Cancellations of services requested outside of the first 28 days will not receive a refund. Where payment has been made yearly we may, at our discretion, issue a pro-rated refund of any full months remaining, based on the monthly price of the appropriate plan.

If an account is terminated by us for any reason, including breach of our Terms of Service and/or Acceptable Use Policy, no refund will be issued.

Customer Service Commitments (Domain Names)

Any communication made to First Digital Media Ltd within business hours should be expected to be acknowledged within 1 day. This includes contact attempts made to individual employees phone numbers, email contacts as well as the First Digital Media Ltd business and abuse contacts. We aim to resolve any issues within 2 working days.

First Digital Media Ltd Abuse contact is abuse@firstdigital.co.uk and is checked at regular intervals. This email can be used in regards to any abuse issues you have received e.g. phishing scams, spam email. Any correspondence should be expected to be acknowledged within 1 working day, and we will attempt to resolve the issue within 2 working days.

Complaints made to First Digital Media Ltd should be acknowledged by the associated Account Manager within 2 days. If your complaint isn’t dealt with satisfactorily then it can be escalated to the First Digital Media Ltd management team. To escalate your complaint please use the following email address info@firstdigitalmedia.co.uk and provide the details of the complaint. Complaints will be attempted to be resolved within 5 business days. If you are not happy with the initial outcome of your complaint, then please feel free to escalate your issue to Nominet (the .uk registry) here: http://www.nominet.org.uk/disputes/complaining-about-registrar/complaints-procedure

.UK Domain Terms

  1. Domain registration, renewal and transfer of .uk domain is charged at £49 + Vat per year.
  2. Domains are renewed on an annual basis. Attempts will be made to contact the domain registrant a month prior to domain expiry through both email and telephone communication.
  3. First Digital Media Ltd take no responsibility for any domain that expires due to incorrect contact information.
  4. It is the registrant’s responsibility to update us of any contact information changes.
  5. Domains can be renewed either upon a renewed Direct Debit agreement or through a £49 domain renewal fee.
  6. First Digital Media Ltd reserves the right to remove any associated domain services which go past the domain(s) expiry date.
  7. Domains can be renewed up to 90 days past the initial expiry date. After which the domain will be cancelled and deleted from the register.
  8. First Digital Media Ltd will not guarantee the renewal of a domain name.
  9. First Digital Media Ltd will place no charge on the transfer of a .uk domain to another registrar past in the initial 12 month contract of a domain.
  10. First Digital Media Ltd reserves the right to refuse transfer of domain until any arrears associated with a domain are paid.

Renewal Policy

Domains are renewed on an annual basis. Attempts will be made to contact the domain registrant a month prior to domain expiry through both email and telephone communication. If no contact is received further attempts will be made to contact registrants at regular intervals. First Digital Media Ltd attempts to ensure all contact information is as up to date and accurate as possible but take no responsibility if a domain lapses due to out of date contact details. It is the registrant’s responsibility to update us if any contact information changes. Domains can be renewed by either a renewed Direct Debit agreement or domain renewal fee which will ensure the domain is renewed for a further year.

If we do not receive positive confirmation of domain renewal prior to the domain expiry date First Digital Media Ltd reserves the right to suspend services associated with the domain until the domain is renewed. 30 days past expiry Nominet, the .UK registry will suspend the domain(s) and all First Digital Media Ltd associated domain services on the domain e.g Website hosting, emails, will be removed. Domains can still be renewed for 90 days after domain expiry, at which time the domain will be cancelled and deleted from the register.