If your conversion rate is dropping and you’re not too sure why, First Digital Media can shed some light on the situation and bring your rates up into the stratosphere.
After recently attending the B2B Marketing Expo Event in London, we were the on the front row of a lot of masterclasses and seminars, discussing the movement and development of the marketing world. Conversion rates were quite often a topic of discussion amongst industry professionals and First Digital Media, along with the input of others, have come up with the top 3 ways to increase your conversion rates easily with our team.
A conversion rate is the percentage of customers who take the action you want them to on your website, i.e. call you, fill in the contact form or make a purchase.
Getting Your ‘Image’ Right First Time
Like in all walks of life, creating the right first impression counts and there is no exception to this rule in the digital marketing world. Your business website needs to give your potential customers the right impression first time, preferably on the home page, or the likelihood of them travelling through your site is poor and they definitely won’t bother calling you.
When your customers land on your site, what do they see first? If they get to see a nice scrolling image of your products and find out how to get in touch, chances are they don’t actually know what you do and are less likely to bother searching your site to find out. Why would they want to call you before they have even looked at your business?
If your customers get to land on your site and straight away are greeted with an opening line of what your business does, they can quickly make the judgement of whether to move forward with your site, which in most cases they will as that’s why they are on your site in the first place!
“The right headline could dramatically increase your conversion rate”, Forbes.
Text Vs. Images
The team here at First Digital Media quite often get asked to create designs and images that speak a thousand words. In some cases, this is great, but we only apply that rule to those certain businesses who would benefit from images rather than text.
If your business has a lot to say and needs to inform the customer about your services, then why leave it chance with simply images and no content? Give them the content they need to base judgment on your business but don’t overload them with masses and masses of text. Keep content compelling enough to interest customers but keep it short enough to entice them to contact you for more.
“Using generic, tacky stock photos can send the wrong message about your brand. Use professional-quality photos where possible”, Entrepreneur.
Finding the balance of content and design is exactly what the team here at First Digital Media do on the daily.
Is It Easy for Your Customers to Get in Touch?
If your potential customers flick through your site and don’t see a clear and simple way of getting in touch, they are not going to waste time finding one. With the average attention span of humans now being less than that of a goldfish, grabbing your customers’ attention is vital.
We run the rule of taking ten seconds for customers to make a decision on your website and business. If in those first ten seconds they don’t feel comfortable on your site, can’t see a clear navigation and have no idea what you actually do, then your business website could be the reason your conversion rates are dropping.
All pages need an end goal, a path of direction and a clear call to action section that allows the customer to get in touch with your business. Whether this be to purchase, get a quote or to arrange a consultation, this needs to be achievable in as little clicks possible.
“Clearly showing contact information, perhaps a phone number and/or live chat options, typically increases conversions by giving visitors confidence that your company is “real” and is there to answer any questions they have”, Forbes.
Get in Touch
Discover how your business can benefit from increased conversion rate optimisation and call First Digital Media today. Providing ‘jargon free’ insight into how your business can improve, there is no reason to not start actively improving your online presence now!